Kitchen Express in Level 2

• We are OPEN. Our Showrooms are open & we have plenty of room in our showrooms to social distance. To keep our staff, customers & community safe you must wear a mask, unless you have an exemption we cannot allow access to our showroom unless you have a facemask on (as per govt rules our staff can choose to not wear a mask when working in their own offices, but they have to wear a mask when dealing with any member of the public). Please maintain 2 metre distancing. Please scan in using the Covid tracer App when entering our showrooms, or sign in using the manual system, again this is compulsory. Our staff are conducting home measures under level 2 guidelines, we have a backlog of measures and quotes to complete so please be patient as this will take time to work through. Our Installers are installing kitchens under level 2 and they will talk to you about how this will work. Product delays throughout NZ are unavoidable, again please be patient while we work through these. Any questions at all please get in touch with your consultant or call us on 343 4005.

For more information on level 2 restrictions and protocol visit the Government information page HERE

Kitchen Express in Level 3

•  As below, our showrooms remain closed in level 3.  Our Owner / Operators are working from home, please email them with any queries you have about you kitchen and / or quote.  Our factory is operating at severely reduced capacity under level 3 restrictions. Our Installers are operating at severely reduced capacity under strict level 3 guidelines. Delays are inevitable, but we are working hard to get urgent kitchens installed, again please get in touch with your consultant directly by email with any queries at all. Our office is closed, no phone messages are being cleared in our showrooms under level 3.  We will update here when we know what level 2 guidelines will look like when they have been announced and confirmed.

Kitchen Express in Level 4

•  As you will be aware under Level 4 ALL of our physical business activities must stop and our showrooms are closed for our staff & our clients. Our factory is also closed and production of our kitchens has temporarily halted.  While we know the disruption this can cause for our clients who currently have kitchens in progress with us, we appreciate your understanding that this is out of our control.  We realise how hard it can be, especially if you are coping without a functioning kitchen during this time.

• Please be assured that all of our Owner Operators are working to make contact with our clients that were due to receive their kitchen delivery during this lockdown, as some of our clients may now be without a working kitchen in their home. A plan will be put in place for your kitchen delivery / installation to proceed safely, just as soon as possible. Kitchen Express have worked through this scenario in 2020 and we will once again, do our absolute best to have your kitchen up and running once this current lock down and restrictions have eased.

• There will be delays with some kitchen deliveries in the immediate period after the lockdown finishes, while our delivery companies get back into action and our supply chain and factory starts up. We would ask that in this lockdown period you do NOT remove your old kitchen in anticipation of your new kitchen delivery  - without talking to your consultant first, in case there are short delays while we get back to a normal production and installation schedule. 

• Any questions at all regarding your kitchen in progress please get in touch in the first instance with your consultant / owner-operator by email, they are available to answer the questions they can at this time. We know this is a stressful time, but we have the experience of over 30 years in business & being locally owned and operated by Cantabrians who have worked through this before.

• We will update our website & our clients by email as soon as we hear of any alert level changes and what it will mean for our business operations and your kitchen. We look forward to NZ getting through this lockdown quickly and back to business soon !